Refund and Cancellation Request and Policy
Waitlist Reservation Refund Request and Policy
Payment Process
The reservation fee should be paid to Winville Homes Realty/ Emma Ruth Raymundo or Winville Homes Realty and Development Corp account.
Cancellation Rights
You have the right to cancel your reservation
To cancel, you must inform us 7 days prior to the refund date.
How to Inform Us
Notify us of your cancellation decision by emailing salesdesk@winvillerealty.com.
or fill out the form below:
Refund Conditions
The reservation fee is refundable every Thursday from 8 AM to 5 PM.
A refund will only be processed if no unit has been allocated to the buyer.
If a unit has been allocated and you request a refund during the down payment period, this will be subject to the developer's decision and the guidelines set by the Department of Human Settlements and Urban Development (DHSUD).
How to Request a Refund
To initiate a refund, filling out form link below
Provide your reservation details such as acknowledgement receipt and any necessary identification.
Refund requests will be processed within 7 days and will be releasing it every thursday of the week.
Important Notes
Refund requests made outside the specified time frame will be processed during the next scheduled refund period.
Please allow us up to 7 business days for the refund to be completed once approved.
Contact Details for Refund Inquiries
Filling out your refund request on the form link below , For any inquiries related to refunds, please contact us at salesdesk@winvillerealty.com. through email and filling out form are the only channel through which refund requests will be entertained.
Transfer of Rights (TOR) retention Refund Policy
( click below the refund button )
Payment Process
The retention or bond fee will be retained or kept safe by Winville Homes Realty under the supervision of its lead broker, Emma Ruth Raymundo. This is to ensure that the papers for the transfer of rights are already in order.
Refund Rights
You have the right to request a refund of your retention or bond fee since you have fulfilled your obligation to transfer the rights of your property.
To request a refund, you must inform us 7 days prior to the refund date.
How to Inform Us
Notify us of your refund request by emailing salesdesk@winvillerealty.com or fill out the form
Refund Conditions
The retention or bond fee will be released every Thursday from 8 AM to 5 PM.
A refund will be processed once the Letter of Agreement (LOA) has been signed by the assignee and assignor and has been acknowledged by the developer.
How to Request a Refund
To initiate a refund, fill out the form linked below.
Provide a screenshot that your email with the service desk has been acknowledged.
Refund requests will be processed within 7 working days and will be released every Thursday of the week.
Important Notes
Refund requests made outside the specified time frame will be processed during the next scheduled refund period.
Please allow us up to 7 business days for the refund to be processed once approved.
Contact Details for Refund Inquiries
For any inquiries related to refunds, please contact us at salesdesk@winvillerealty.com. Filling out your refund request on the form linked below is the only channel through which refund requests will be entertained.